FAQs

• Privacy policy

  We take your privacy seriously and this privacy statement explains how(collectively, “we,” “us,” or “our”) collect, use, share and process your information.

  What data is collected?

   

  Most of your personal data is collected on a case-by-case basis as follows:

  When you sign up for our services;

  • When you request assistance from our customer support team;
  • When you complete surveys, you subscribe to newsletters or request other information from us;

  In order to provide you with the best possible service, we may collect the following information:

  Account Information

  is collected when you sign up for our services.

  This information may include your name, address, phone number, email address, credit card information, etc.

  Service Usage Data

  is automatically collected when you request support for our services. This information may include data about your interactions with the features, content and links contained in our services, the time of the interaction, the type and configuration of the browser, the operating system used, the IP address. , language preferences and other cookie data. While none of this data allows us to directly identify who you are, some of this data can be used to estimate your location.

  For more information on the management of the technologies we use, see our cookie policy.

   

  How to use the data

   

  We believe in minimizing the data collected. We will only use your data when we have received permission to do so, when necessary to provide the services you have purchased, or for legal compliance or other lawful purposes, as follows:

  Providing, updating and improving the services provided by us.

  We collect various data relating to your purchase, your use and our interactions with our services. We use this data for:

  • Improve and optimize the performance of our services
  • Identify and investigate security risks, errors, problems and necessary improvements to our services
  • Detect and prevent fraud and abuse of our services
  • Collect statistics on the use of our services
  • Analyze how to use our services and which of our services are most relevant to you

  Most of the data we collect is statistical data on how we use the services and is not linked to personal data.

  Compliance with legal, regulatory and law enforcement requests.

  We work with law enforcement and government officials and private parties to comply with the law. In our sole discretion, we will disclose any information about you to such parties as necessary to respond to claims and legal proceedings, to protect our property and the rights of a third party, to protect the safety of the public or an individual, or to prevent or stop illegal or unethical activities.

  If we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your information to third parties as part of a legal process.

  We will share your information, as appropriate, to comply with ICANN or ccTLD regulations and policies when you register a domain name with us.

  How to secure and store data

   

  We follow generally accepted standards to collect, store and protect personal data, including the use of encryption. We keep personal data for

  insofar as this is necessary to provide the services you have requested, then for legal and business purposes, with retention periods:

  • Mandated by legal, contractual or similar obligations;

  • To resolve, preserve, enforce or defend our legal and contractual rights;

  • To keep adequate and accurate business and financial records.

  How to access, update or delete data

   

  You can access, view and update your personal data by logging into your account and visiting “My Account”. If you cannot access “My Account” for some reason, you can contact us as described in the “Contact Us” section below.

  If you request the deletion of your personal data, this request will only be honored to the extent that the data is no longer necessary for the services you have purchased, or when it is no longer necessary for our business, legal or business activities. contractual.

  Changes to our privacy policy

  We reserve the right to modify this privacy policy at any time. Please review this document from time to time, so that you know what information we collect and how we use it.
• Shipping policy

  Shipping

  USPS,FedEx,UPS Express are our shipping methods. In some individual European countries, the package will be shipped out by DHL,UPS,Fedex,DPD Express.

  Once you submit an order, you will receive an order confirmation email. Please confirm your order information is correct, such as the shoes, the size, and also the city name and the zip code,apt number you left if they are matched. If you didn’t receive the order confirmation email, please go to have a check in your junk mail.

  due to the peak season of this period, Once your order pays successfully, your order will be prepared within 2-3 days. The tracking number will be sent to you within 4-5 working days, weekends will have a 1-2 days delay. In this period, you can track your package by the tracking number. Due to the season, the transportation flights have decreased. If you track that the shipping information just a label(DHL, FedEx and UPS), it means your package is queuing to be shipped out from the airport. Normally, the queuing time will be 5-7 working days. due to the peak season , the flight will have a 4-5 days delay, then the queuing time will be over 10-15 days, After your shipping information update, the transportation time will be 3-4 days, which means you will receive your package within 3-4 days.

  If you come from Germany, the package will be transported by German DHL|DPD Express special line. You can click https://www.17track.net/. and track your package. If you come from the most European countries like France, United Kingdom, or Italy, your package will be transported 17track.net too. The tracking link is http://17track.net/.

  Speak of the tariffs, generally, the declared price of the package is lower than the starting point for tariff collection in the local country. So you don’t need to pay tariffs. In some individual countries, if you need to pay tariffs when cannot declare a low declaration, please contact us.

  
  Below are the timeframes for International Shipping:
  
  America

  Fedex,UPS (6-9 Business Days except peak season like Christmas)
  USPS (10-18 Business Days)

  Canada

  Fedex,UPS (6-9 Business Days except peak season like Christmas),sometimes they will charge you some fees.

  Canada Post (12-18 Business Days)
  Brazil (15-20 Business Days)
  
  European
  UK France Germany Spain Portugal Netherlands Austria(10-16 Business Days)
  Other European Union (28 Countries) (15-18 Business Days)
  
  Middle East countries
  Israel Turkey (15-20 Business Days)
  Dubai Qatar Saudi Arabia (15-20 Business Days)
  
  Oceania
  Australia (7-10  Business Days)
  New Zealand (7-10 Business Days)
  Other Countries (15-20  Business Days)
  
  Notes:
  If it happens to be a holiday, there would be 2 or 3 days delay in delivery.

   

  The package will be returned if it is not picked up in 10 days after arrival. Customers need to pay for the returning freight cost.

  If you have any questions about the shipping you may contact us.

• Return & Refund policy

  Refund Policy

  We offers the service of returns and exchanges so there is no risk. For any reason, you are not 100% satisfied with your shopping, we are glad to receive your returns within 7 days after delivery. Please follow the simple guide below:
  
  Return and exchanges
  
  All the returns/exchanges, customers are responsible for the express delivery fees.
  
  1.The returned goods should be completely new.
  If there is any evidence showing that the shoes are worn outdoor, we will not accept the returns/exchanges. Please try the shoes in clean places. If you are not satisfied, we will be glad to offer the service of exchange/return.
  
  2.The original box, package, and other enclosures should all be returns with the shoes.
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  
  3.products with defects are only for exchanges
  We only accept exchanges for the products with defect within 7 days after being delivered. If over 7 days, we regard it as normal damages.
  
  Refund
  
  After return the package, offer us a tracking number. We will inform you once we’ve received and inspected your return package, and let you know if the return package complete or not. If approved, we will refund you within 3 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.
  
  If you have any questions contact us.
• How to order?

  

• Is dokicks legit?

  We know that many people have had unpleasant experiences purchasing luxury replicas, not receiving their goods, or receiving a bunch of junk.

  But we must tell you that we are not a scam company,what is different from scammers is that we will take photos/video of products for every customer who orders them before shipping to make sure what you order and what you will receive.

  After confirmation,we will ship and send tracking number in about 48 hours.

  you can also check here that other customers feedback.